SHIPPING AND PAYMENTS

We accept a variety of secure and convenient payment methods, including:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay & Google Pay

All transactions are processed securely to ensure your personal and payment information remains protected.

When can I receive the product purchased?

All our products are delivered instantly via email right after your payment is confirmed. In most cases, you will receive your product key and instructions within a few minutes.

If you don’t see the email within 15 minutes, please check your Spam or Promotions folder, or contact our support team for assistance.

I need a USB installer for the software I purchased.

We currently provide our software as a digital download only, delivered instantly via email with your product key and installation instructions.

If you need a USB installer, you can easily create one using the official tools provided by Microsoft. Don’t worry — it’s simple, and we’ll guide you through the steps in our installation instructions.

I did not receive all the keys I have purchased.

We’re sorry for the inconvenience! If you didn’t receive all your product keys, please:

  1. Check your email inbox, including your Spam, Junk, or Promotions folders.
  2. If you still can’t find them, contact our support team with your order number and the email used during checkout.

We’ll review your purchase and make sure you receive all your keys as quickly as possible.

REFUNDS AND RETURNS

I want a Refund?

Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario where in the product key was determined to be defective. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.

Example: The product key is 1111-2222-3333. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space.

However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially.

I purchased the wrong product Help!

If the product key was already issued, this is not anymore exchangeable for another product nor refundable. It is very important to be certain that you are purchasing the correct products before checking out.

If a product key was not yet issued, Contact Us immediately. We would simply cancel your order so you can order the correct product.

USB installer I received is not working.

Do let us know if you are having problems with the USB installer. We will be happy to replace the entire USB drive free of charge if the issue is a corrupted installation file or a defective USB drive.

A hardware defect and system incompatibility can also produce installation errors in spite of a faultless USB installer. Ensure that your motherboard is UEFI compatible and allows USB booting. Do take note that we do not offer technical support with regards to these issues. We are assuming that when you purchased any of our products, your system meets the minimum system requirement and is running in pristine condition.